Policies

CREATIVE HOURS

Monday-Friday | 10am-7pm

PSDS is closed on the weekends and all holidays.

Any messages received after business hours will be replied to the next business day.

 

PAYMENT + EXPENSES

All payments are submitted through www.psdesign.studio, unless prior arrangements and agreement between designer and client has been made and solidified. 

Payments should be made before any order is processed. 

 

REFUNDS + CANCELLATION 

Due to the nature of services offered, PS Design Studio does NOT provide refunds after any work has been started. If for any reason you wish to cancel your service within 24 hours of payment being made, you may be eligible for a store credit.

If partial work has already been received and you choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of artwork, layouts and development will remain the property of PS Design Studio and remaining work will not be sent.

 

TERMINATION OF SERVICES

The client has 24 hours to respond to our emails and proofs/mockups. After this grace period, the order will be terminated/fulfilled, and the client will have to pay a restart fee of $25. Waiting on responses/decisions hinder us from closing out projects and moving on to new clients. We understand that life happens. We ask that you openly communicate with us. Trust, we will do our best to work with you! 

 

This agreement can also be terminated by PS Design Studio for the following reasons:

 

1. Rejection of several designs without giving sufficient criticism or suggestions: leaving designer to guess what they dislike ("I don't know what's missing, I just don't like it.")

 

2. Requesting features that were not in the original agreement, or on the original submission and refusal to pay for extra services to be rendered. 

 

3. Is unable to make decisions, forcing the designer to make constant changes to the design.

 

4. Harassment of any kind.

 

5. Client deemed difficult to work with. 

 

TURNAROUND TIME

 All artwork (non-physical) takes between 2-14 business days standard. 

Website development, branding packages, physical services and other larger projects will take between 2-4 weeks. 

Orders placed/order forms sent after 1pm (EST) will go on the calendar for the following business day.

A rush fee of $50 is available to be added to all services excluding website development and physical services. Rush fee service turnaround takes between 1-5 business days. 

 

Turnaround time is subject to change if revisions are needed.

 

YOUR PROJECT OR TURNAROUND TIME BEGINS WHEN ALL DETAILS ARE RECEIVED FOR YOUR PROJECT, MEANING WHEN YOUR ORDER FORM HAS BEEN RECEIVED. You will receive an order form after checkout via email.

 

REVISIONS + PROOFS

All services excluding website development and physical services include three free revisions. Any revision after #3 will be $5 each.

It is important for you to be as specific as possible in your details to avoid paying for additional revisions. 

 

FORMATS + FINAL PRODUCT

Files will be sent in the following formats: PNG, PDF and/or JPG. 

You will receive logo designs in different formats and several colorways for a variety of purposes. 

PS Design Studio does NOT send PSD or AI files unless purchased. (These files range from $150-$350).

 

Once the final product is complete and approved, the design process will come to an end. Please ensure that you are satisfied with everything when you approve the final design. If there is an error caused by PSDS (spelling, grammar, etc.), we will fix it free of charge. However, changes such as different colors, fonts, etc. after final approval will be an additional $5 revision fee per revision. 

 

GRANT OF RIGHTS

PS Design Studio may use work in portfolio (including but not limited to, social media platforms, websites that display any of PSDS work, events, etc.)

Clients do not have a proactive duty to display/include PSDS when posting work by PSDS - However, clients may not seek to mislead others that work has been created by anyone else other than PS Design Studio.

 

ACCEPTANCE 

YOU (THE CLIENT) AGREE THAT YOU HAD READ, AGREE TO AND FULLY COMPREHEND THE PS DESIGN STUDIO'S POLICIES.